2.1.20 Fabulous Friday
Reflections on my week in my world of social value, business need, data driven and digital impact
Happy New Year. It’s a month since I had any inspiration or interesting to record. Many of the week-notes I read were filled with reflections, resilience, and re-motivations. However, Friday created a bundle of content to start my year slightly later.
It was the first of Golden Marzipan’s bi-monthly “Good ICT Governance Group”. We really need to find a snappy title for it. The group has sustained itself for a year and I think everyone values the content and quality which delve into digital issues in more depth than similar groups. I’m grateful to @ColinSales for agreeing to collaborate with me on the project and we plan to extend the partnership to others.
Colin opened with data analytics. Next section please.
The main attraction was @SteveAllcock who gave an impressive, comprehensive, and insightful presentation on Johnnie Johnson’s customer experience review last summer.
This aligns with similar work we have been doing with Magenta Living.
Everyone agrees the need for sector housing to start focusing on data analytics. In October the Regulator highlighted data integrity and data security in its sector risk profile. In December, they launched a consultation on tenants’ satisfaction measures.
And yet! We’re all struggling to breakthrough with the right messages. The sector is not great on transparency and keeping up with the times. I’ve got countless legacy documents in my toolkit folder of approaches to using data and managing performance. During the course of our network meeting, we discussed another three emerging frameworks and maturity assessments.
The quiet start to the new year has allowed me time and space to close our on a couple of client assignments.
We’re close to finalising a digital strategy for another housing association in Scotland and I’m really pleased with the way that has emerged.
And this week our Blueprint for Success on getting the best from their housing management system was well received and adopted by our client.
And that was just Friday morning, even better was to come in the form of the Leeds Federated annual strategy awayday(s). The fact that it was an in-person “normal” business meeting added to the atmosphere.
As the newbie on the board, I have loads to learn, especially around finance and building new properties. My NED colleagues have some awesome skills and experience and there was some lively debate which pleasingly always somehow became grounded in “purpose”. I felt I upped my game on the second day when the agenda played to my skills around data, communications and technology.
Still early days as a NED but beginning to find my feet.