2.3.10 Housing Technology Conference

  • Housing management system tribes sub-categorised by supplier: Aareon, Civica, Capita, MIS. Castleton MRI were conspicuous in their absence. There’s not much movement between systems and many associations are awaiting upgrades and cloud versions to be implemented.
  • Dynamics: the march is underway supported by Microsoft partners such as Crimson, Esuasive, iProperty, Red Kite CRM, TSG. Lots of good stories here mainly around matching systems to processes. The biggest challenge is in-house capability — will you always be reliant on a third party supplier, even for the simple stuff?
  • The small system add-ons. There was a portfolio of really impressive small application providers who sit their app on top of the housing management system or Dynamics CRM. These tend to be aimed at customers and I think Optus and PanConnect are worth looking at. Ditto The Compliance Workbook in the health and safety space.
SFHA Housing Technology Conference slide

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